Frequently asked questions
📍 AREAS, QUOTES & BOOKING
Q: What areas do you cover for window cleaning and pressure washing?
We cover Colchester and a wide area across Essex from our base in Stanway (CO3). Here is where we work:
Colchester & Suburbs: Colchester Central, Lexden, Prettygate, Highwoods, Marks Tey, and Layer.
Surrounding Towns: Braintree, Witham, Maldon, Halstead, Tiptree, Coggeshall, Kelvedon, and Earls Colne.
Villages: Silver End, Cressing, and many nearby rural spots.
If you are near Colchester or central Essex, we likely cover your area. Just drop us a message to check.
Q: Can I get a quote online or by photo?
Yes. We make getting a price very easy.
Window Cleaning & Gutter Clearing: Send photos of your house via WhatsApp to 07880 349521 or email Dan@sorrellpww.co.uk. Most of the time, we can give you a firm price from the photos. No visit is needed.
Driveway & Patio Pressure Washing: Photos give us a rough idea. For an exact price, we prefer to visit for a few minutes to measure. This ensures the quote is fair and there are no surprises.
Q: Do I need to be home when you clean?
No. Most of our customers are at work when we visit. As long as we can get to the back of your house (please leave the side gate unlocked), we can do the job. We send a text the night before every visit so you know we are coming. If you forget to unlock the gate, just reply to that text.
Q: How do I pay?
You only pay once the work is done and you are happy. We accept:
Bank Transfer: Our most popular choice.
Cash: You can pay on the day.
Direct Debit: Perfect for regular window cleaning.
Card Payment: We can send a secure link. Note: a small 50p fee applies to card payments.
Q: Do you offer one-off cleans or only regular slots?
We offer both. You do not have to sign a contract. Most people choose a regular 4 or 8-week schedule to keep their windows looking best. However, we are happy to do a one-off clean whenever you need it.
Note: A one-off visit is a "Deep Clean." It takes more time to scrub away built-up dirt from the frames and glass.
Q: Are you insured?
Yes. Sorrell Pressure Wash and Windows has £1,000,000 Public Liability Insurance. Our policy specifically covers "property being worked on." This means your glass and frames are fully protected while we clean.
🪟 HOW WE CLEAN: METHODS & PROCESS
Q: Do you use ladders for upstairs windows?
In 99% of cases, no. We use a professional Pure Water Reach & Wash system. This lets us clean windows safely from the ground up to 3 storeys high. This means:
No ladder damage to your grass, paths, or walls.
Better privacy for you since we are not looking into upstairs bedrooms.
A faster and safer clean.
Q: Do you use my water or bring your own?
It depends on the service:
Window Cleaning: We bring our own pure water in tanks on our vans. We are self-sufficient and do not need your tap.
Pressure Washing: We do need to use your outside tap. These machines need a lot of water. The cost to you is very low, usually between £1 and £3.
Q: Do you clean window frames and sills too?
Absolutely. We do this on every visit for no extra charge. A window is not truly clean unless the frame is clean too. We scrub the plastic frames, sills, and vents to remove green algae and dirt.
Q: Does pure water leave streaks when it dries?
No. Pure water dries completely clear. We use 100% purified water with all minerals filtered out. Ordinary tap water leaves white spots, but our water dries spotless. We leave the windows wet after cleaning, and they will dry to a crystal-clear finish.
Q: What happens if it rains?
Rain does not make clean windows dirty, but dust does. We can clean in light rain without any problems. We offer a Rain Guarantee: if we clean in the rain and you are not happy with the finish once it dries, just let us know. We will come back and clean them again for free. No fuss.
Q: Will my first clean be different?
Yes. Your first visit is a Deep Clean. We flush out years of dirt from the frames and vents. Sometimes, a tiny bit of dirty water might trickle out of a vent after we leave. This is normal. Your future regular cleans will be even better and stay spotless.
🧹 OTHER SERVICES
Q: What else do you clean?
We are a full exterior cleaning company. We also offer:
Gutter Clearing: Removing leaves to prevent damp.
Fascia & Soffit Cleaning: Making your roofline look white again.
Conservatory Roofs: Removing moss and green algae.
Pressure Washing: Cleaning driveways, patios, and paths.
Price Guide
We believe in being upfront. Every property is different, but here's what most customers in Stanway, Marks Tey, and Colchester pay.
Terraced house
£13 / visit
Semi-detached (3 bed)
£18 / visit
Detached home (4 bed)
£22 / visit
Gutter clearing (semi-detached)
£40–£90
Patio pressure washing
£3.50 / m²
Conservatory deep clean
From £60

